Open Box Day: Sephora Order Gone Wrong/Terrible Sephora Customer Service

Good evening everyone! I just wanted to Ventilate about my recent Sephora online order and how awful it went; warning everyone to order with caution and do not let anyone push you around, the customer always comes first!

So this might become a little confusing; there is a lot of "she said, he said" but I am so furious that I just have to share and warn others of this terrible experience I just had!

Last Monday: I placed an order for a few gift items that I was hoping to recieve by the end of the week in order to give on a Sunday. I recieved an order confirmation and was supposed to get a tracking number the next day.

Last Tuesday: I have yet to recieve a tracking number by the end of the evening and call to ask for one. Customer service sent me an email right away with the number. I clicked the link and the number read invalid. I entered the tracking number manually and still did not recieve any results. I called customer service and spoke to the same woman who told me that the number could take up to a day to be processed and should be working fine the next day.

Last Wednesday: I tried the number again with no results. I waited until the evening to try again. When I did, it was still reading invalid. I called Customer Service and explained my problem. The woman on the phone told me that "you just need to be patient. You need to learn to have patience in this world." I eplained that I had no problem with waiting for a package but because it was a gift it is time sensitive and I would at least like to know where my package is. The woman told me to give it a few more days. I asked if she could check the status of my order since she had already pulled up my file. She told me that the package would arrive Friday of that week.

Last Thursday: I waited. Tracking number was not working but the woman said that it would be here the next day, so I didnt bother calling.

Last Friday: The package still did not arrive; I waited until 9 PM but no truck pulled up to my house. I called Customer Service and told them my issue. The woman I was speaking to told me "You really need to learn to be patient, we cant all have things right away. If you're package is not there then wait, it will come eventually. If it doesnt show within a month call back and we will find it." I went on to tell her that this service was unbelievable and was causing me to rather buy with their competitor Ulta Beauty. The woman told me "Do what you got to do, If you don't order with us, there are thousands others who will." Unbelievable!

Last Saturday: I went to Sephora here in town and just bought something myself because I needed a gift for that next day.

Last Sunday through today which is Friday: I waited. I did not bother to call back because I really did not want to deal with the horrible service. My grandmother had heart surgery on that Thursday so I decided to spend the day at the hospital. When I got home, my package was sitting on the door step; who knows how long it was out there considering I was at the hospital from 4AM until later that evening around 8PM.  I was not even happy that it had arrived. I opened it and found everything opened, melted, and even found that some articles were missing.

Im not sure how many times this has happened to others, but I just want everyone to be warned! Some reps are pretty cranky and rude!

Updated Steals and Deals!

Enjoy brand new savings today through the 23rd on sites like Ulta, ELF, and Coastal Scents! Offers include free Pink Shopping tote and a Lights, Camera, Lashes! mascara from Tarte cosmetics!
Also enjoy a special introductory price on Coastal Scents new Eye Brightener Concealer tubes!
Happy Shopping!

Steals and Deals!

Great new sales on my Steals and Deals page!
Offers include free brushes, half off nxy cosmetics, and a free gift from coastal scents!

E.L.F Luscious Liquid Lipstick and Mineral Mousturizing Lip Tint

I ordered some lip products from ELF and I will start by saying that these are actually really good products.

The first I want to talk about is their Mineral Mousturizing Lip Tints. These are intensely creamy and have a great color tint to them. They do include SPF 8, although I'm sure it will not make much of a difference with out it. When I first placed my order I got the color Cherry because it was the only one they had, but now I really want to get all of their 7 new colors. These are $3 each and are great products.

The other product I ordered is their Luscious Liquid Lipsticks. I heard these were great from another Guru friend and I ordered 3. From left to right the shades are Brownie Points, Caramel Candy, and Maple Sugar. These are a dollar each and have a great formulation. They are not overly sticky or shimmery. These add just the right amount of color. They work great for sheer color or to add shine over a lipstick. When I first opened them I spent about a minute cranking the applicator until the product came through. This is one of those annoying crank applicators that do take forever! They have doe foot felt applicators which I am not a huge fan of, but they are all minty flavored so that makes up for it; as you all know, I love mint beauty products! Brownie Points is a red toned brown, Caramel Candy is a sheer nude color, and Maple Sugar is a sheer pinky toned nude color. I love all of these and plan on ordering all 12 shades soon! I definitely recommend picking these up; they make great gifts for favor bags, stocking stuffers, or just as finishers for your collection. Happy Blogging and God Bless!

E.L.F Mechanical Eyelash Curler

After watching some of my favorite Guru reviews on youtube, I was sold and had to order ELF's eyelash curler! I was very excited to get this becuase my lashes, like my hair, cannot hold a curl to save my life. This is also only one dollar and comes with an extra pad and a plastic clamp that holds the curler closed when not in use. When this came in, my excitement dropped and flopped to the ground. I may have just gotten a bad batch (considering everyone else's wonderful raves) but this lash curler sucks, simply put. The rubber pad is always falling out and it falls apart. When I clamped the curler down it cut the rubber in half. That is not the worst part, just how it cut through the rubber, it also cut my lashes! Yes my lashes are now half their length, and I already had short lashes! However, this was about a month and a half ago and my lashes are slowly but surely growing back. I caution everyone when buying this curler, becareful!

E.L.F Liquid Eyeliner & Water Proof Eyeliner Pen

Hey everyone! I have tons of new reviews coming soon and I would have posted them sooner, but it is the summer months and it is around this time that I get extrememly busy! So without any further delay lets dive right in!
Today I have for you all the two eyeliners I ordered from ELF cosmetics. These are both only a dollar so I figured why not give them a try.
The liquid eyeliner comes in 6 colors, plus 3 new shimmer colors. The packaging is very simmilar to Revlon's Color Stay Liquid Eyeliner; it comes in an inkwell with a long handle for easy glide application.
The eyeliner pen is "waterproof" and comes in 5 colors, along with 2 new fall colors. I recommend storing the pen upside down in a brush holder otherwise the liner won't come out as fluid.
Both of these have very fine tips but the fibers are always coming loose and staying on my eyelids. These are actually terrible liners in my opinion. They are not waterproof and smudge amazingly easily. They do not stay black, in fact these eyeliners actually end up picking up the pigment in my shadows (may be a good thing for some of you?). These are not long wearing and the formula is extremely  runny. It reminds me of the kindergarten days when the water color paints looked like water with paint instead of paint with some water in it. Bottom line, I will not be buying these again. Stick with the drugstore brands and you're garuanteed quality product.